JETSURF SERVICE & SUPPORT

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SERVICE CENTER

APPOINTMENT

TROUBLESHOOTING

OVER THE PHONE

VIDEO TUTORIALS

& USER MANUALS

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SERVICE CENTER

APPOINTMENT

TROUBLESHOOTING

OVER THE PHONE

VIDEO TUTORIALS

& USER MANUALS

WARRanTY

claims

SERVICE CENTER

APPOINTMENT

VIDEO TUTORIALS

&

USER MANUALS

TROUBLESHOOTING

OVER THE PHONE

WARRanTY

claims

FREQUENTLY ASKED SERVICE & TECH QUESTIONS

Can I ride it in salty water?

Absolutely. You can ride the JetSurf boards in salt water. Around 50% of our customers in the U.S. ride the boards in saltwater. Just remember you need to rinse the JetSurf board after every salt water ride to keep the board in good condition.

What is the warranty?

All new JetSurf boards (besides the RaceTitanium DFI board) come with a 12-months warranty on all main parts

Pre-owned boards come with a 3-months warranty on the main parts besides the engine and ICU. The engine and ICU are covered by a 6-months warranty

New spare parts come with a 6-months warranty

Race Titanium DFI boards are for racing purposes only and do not qualify for any factory warranty. All other qualifying new board purchases include a 12-months warranty on specified parts.

What is the DFI - Digital fuel injection?

The DFI – Digital Fuel Injection motor is the first fuel injection solution by JETSURF. DFI motor fuel mix preparation goes directly through the injection into the cylinder head and delivers improvements in:

·     Emission impact

·     Acceleration

·     Performance

·     Easier maintenance

·     Fuel efficiency

 

The JETSURF DFI engine meets the latest legislation requirements and has been granted the CE certification that claims conformity with health, safety, and environmental protection standards for products sold within the European Economic Area. The DFI injection system will be supplied within the European Union and the United States of America territories.

How do I go abuot maintenance?

The JetSurf board is a state-of-the-art watercraft and just like any other machine, it requires some level of maintenance. Usual maintenance steps include the following:

·     Use only quality gas with Octane number 91 and up

·     Use only two-stroke full synthetic oil

·     Rinse the board after every salt water use

·     Change the spark plug every 10 hours of cruising

·     Charge the ICU to keep the required voltage

·     Lubricate the freewheel with the freewheel grease

Do you have a maintenance manual?

Absolutely. All boards come with a written user manual and with video maintenance tutorial as well.

Do I need to mix gas and oil?

Yes. You need to mix two-stroke full synthetic oil with a quality gas in the ratio of 1:50

Do you have a service center?

The JetSurf service center is located in Miami, Florida. The service center handles regular service controls of JetSurf boards, warranty repairs, and all kinds of non-warranty board repairs.

The JetSurf service center is located in Miami, Florida. The service center handles regular service controls of JetSurf boards, warranty repairs, and all kinds of non-warranty board repairs

I need to troubleshoot an issue with my board. Can you give me a call and help?

Sure, please schedule a call with the Head of the Tech support department. We will give you a call back at your convenience and help you troubleshoot your issue.

 

SCHEDULE THE CALL HERE

Yes. You need to mix two-stroke full synthetic oil with a quality gas in the ratio of 1:5

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