Board Purchase Conditions

WHAT IS INCLUDED WITH THE NEW BOARD?

  • New JetSurf boards come with a full set of accessories, tools, and a travel bag. All included in the price of the new board.
  • Learn more about what’s included at What’s in the box 

 

PAYMENT OPTIONS

Please note that only $1000 USD  board deposit can be paid online. The balance is payable either in cash or bank transfer.

We currently offer the following payment options:

  • Cash in store – those of you picking up the board, parts, or other accessories in our JetSurf USA store in Miami, can pay with cash in USD
  • Bank transfer – choose a secure way to pay for your board without any additional convenience fees. We fulfill the order once we receive the correct amount on our account.
  • BitPay – pay for your new board with Bitcoin through trusted cryptocurrency payment gateway
  • Credit card payment – enjoy comfortable, fast, and secure Shopify payments.

     

    SHIPPING OPTIONS AND FEES – BOARDS

    As the only official distributor of the JetSurf boards in the US, we ship the JetSurf boards to all states of the US. The board shipping fees are based on the following regions of the US:

    • Miami in-store pick-up - FREE
    • Florida - $250 USD/JetSurf board
    • Southeast region - $350 USD/JetSurf board
    • Midwest Atlantic region - $450 USD/JetSurf board
    • Southwest region - $450 USD/JetSurf board
    • West region - $500 USD/JetSurf board
    • Hawaii and Alaska - $600 USD/JetSurf board

    All shipments include an insurance against a damage of the board during the shipping process.

     

    SHIPPING OPTIONS AND FEES – OTHER ITEMS

    We offer the following shipping options on spare parts, merchandise, and accessories:

    • UPS®Ground 
    • UPS Next Day Air Saver®
    • UPS Next Day Air®
    • UPS Next Day Air®Early

     

    The exact price of shipping is calculated during the checkout according to the weight of the package and chosen shipping method.

     

    WARRANTIES

    Race Titanium boards are for racing purposes only and do not qualify for any factory warranty. All other qualifying new board purchases include a 12 month warranty on specified parts. 

     

    TECHNICAL TRAINING

    The Jetsurf is a state-of-the-art machine requiring care and maintenance. Therefore, all board purchases require a 3-hour formal technical training in order to be eligible for warranties claims. No warranties will be issued without formal Jetsurf training by a certified trainer. Training is available at our location in Miami, FL free of charge or a trainer can travel to any United States location to deliver the board and administer the training for a delivery/training fee.

    Alternatively, the technical training can be done online via skype and youtube, followed by a test of your technical knowledge.

     

    PRE-OWNED BOARDS

    Pre-owned boards have only accessories included in the description, other accessory purchases may be made separately.

     

    GENERAL RETURN POLICY

    • If you are not 100% satisfied with your purchase, you can return the product and get a refund or exchange the product for another one.
    • You can return a product for up to 30 days from the date you purchased it.
    • Any product you return must be in the same condition you received it and in the original packaging. We only accept returns on JetSurf boards that have not been ridden in the water.
    • Please keep the receipt and be aware that a 10% re-stocking feel applies!
    • Please be aware that there are no returns on helmets.

     

    RETURN POLICY - SHIPPING FEES AND OTHER FEES

      • Shipping cost are not returned and label for shipping back is not included
      • JetSurf USA does not cover the return shipping fee
      • Convenience fee and banking fees cannot be returned